A 99.9% Server Uptime
Our cloud web hosting platform is based on a reliable, topflight hardware configuration and a strongly tweaked version of Linux. This is why, irrespective of what your web site is, or how many website visitors you’ve got, or even in case there’s a DDoS attack, our physical machines will stay up and your websites will remain accessible online.
All Linux cloud web hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is important that you also build your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our data center facilities. Relying on top–of–the–line Juniper switches and routers, our internal network allows for ultrasonic data transmission rates and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, no matter which hosting offer you have chosen.
A 30–Day Money–Back Guarantee
Like with every other service, when it is your money on the line, you can’t feel truly secure. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel satisfied with our web hosting service or if you have to use a more robust hosting solution, such as a Linux VPS hosting or a Linux dedicated web hosting – we’ll give you your money back in full, without any obscure fees or return charges.
24/7 Technical Support
If you’ve ever had to wait around for hours for a response, you are aware of how aggravating this can be, especially if your web site is on the line. For this reason, we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be here for you and they will get back to you in less than an hour. And the best part is that their average support ticket response time is less than twenty minutes!