The presence of the customer and technical support that a cloud web hosting company provides can tell you a lot about the services they provide too. When you can use just e-mails and / or tickets, you have most probably discovered some reseller and not the actual web hosting provider. If this is the case, you may have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for extra assistance. When the provider offers different options for communication with quick response time that are available anytime, they're almost certainly the top provider, not only a reseller. So you will get well-timed assistance and top-notch support since they will have immediate access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally much better to have the option to communicate with your hosting company directly by using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting
offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting services before you make an order or you are a current client and you have any question or some difficulty, you'll be able to contact us anytime, which includes weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any matters that need extra time to research and deal with. In contrast to various other web hosting suppliers, our trouble tickets feature a warranted max reply time of just 1 hour, which means that regardless of what your trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you select, you are able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available constantly and so will we. With numerous connection options, you're able to pick the optimal approach to get in touch with us and learn more about our services in case you don't have an account yet, or request support if you are already our customer. You are able to call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour answer time guarantee, though it hardly ever takes more than 20 min to get assistance irrespective of the nature of the trouble. Using our customer and technical support services, we will be available for you whenever you need us, not a couple of days after that.
24/7 Customer Support in Dedicated Web Hosting
When you get a dedicated server
from our company, you're able to get in touch with us anytime using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of basic questions or you'd like to know more about our hosting services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have help with third-party software that you are unable to install or operate properly, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.