Many individuals who start using their 1st web hosting account, or change companies, usually have inquiries with regard to how given operations are executed or run into obstacles when setting up various things, including emails, site settings, etc. That’s why, many hosting providers have prepared documentation with standard questions and issues in order to help their customers obtain information quickly and easily. As a result, the customer care staff can spend more time on actual problems that certain customers may be encountering, because the solution for the smaller things will be available online and clients will be able to easily resolve them without touching base with the support staff. Having thorough documentation is very important, particularly for new clients with no experience whatsoever, since the web hosting service involves a huge number of functions and lots of individuals can get puzzled about what action to take. A good knowledge base can both help you do the operations that you wish and find out how the web hosting service functions in general.
Extensive Online Documentation in Cloud Web Hosting
All Linux cloud web hosting that we’re offering come with an in-depth knowledge base where you can find all you need to know in regards to your web hosting account. Irrespective of whether you aim to set up a brand new database, to forward a domain using an .htaccess config file or to set up an e-mail address on your desktop computer or hand phone, you can just read our step-by-step help articles and all the information that you need will be there. When you go to a given section of the Hepsia hosting Control Panel, you’ll see articles that are dedicated to the features that can be accessed through it. In case you wish to see the full article archive and get informed about all the features that Hepsia is offering, or only to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our utmost best to cover any difficulty that you might stumble upon, but if you do not find the info that you’re seeking, you can always touch base with us, as our customer service team is working day and night.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come with a rich online article archive where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it on the basis of the feedback that we have collected from our customers throughout the years and, as a consequence, our articles encompass specific problems that you may bump into and suggest the best way to correct them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your computer even though you have the correct SMTP server settings. The articles are available in each single section of the Control Panel and you can browse them whenever you wish. They can help you heighten your knowledge not only about our platform, but also about the web hosting service in general, as they feature elaborate guides and general info such as what cron jobs or file access permissions are.