A ticketing system is the most common channel of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to handle an issue that takes a certain period of time to investigate or that has to be escalated to an admin. Thus, all comments contributed by either side will be stored in one location in case somebody else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts to execute a specific operation or to reach the hosting company’s client care staff. If you would like to manage several domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Also, it could take a significant length of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with numerous other hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You will not have to memorize different log-on credentials, since you will be able to manage both your tickets and the hosting account itself in a single place. So, in case you have a question or encounter a challenge, you can get in touch with our technical support team instantly. Our ticketing system offers a clever search mechanism. This goes to say that even if you have opened a large number of tickets through the years, you will be able to find the one that you need with ease. You can also read knowledge base recommendations for resolving common obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one idea in mind – that you should be able to manage everything connected to your semi-dedicated server account in one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or confront a difficulty, you can get in touch with our client support team on the spur of the moment without needing to log into an entirely different admin dashboard. You can search through your web files or check a variety of account settings while posting a new ticket or reading the reply to an old one. In case you’ve got a myriad of tickets and you would like to find a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply in no more than 60 minutes regardless of the nature of your query or problem.