A ticketing system is the most common channel of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to handle an issue that takes a certain period of time to investigate or that has to be escalated to an admin. Thus, all comments contributed by either side will be stored in one location in case somebody else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts to execute a specific operation or to reach the hosting company’s client care staff. If you would like to manage several domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Also, it could take a significant length of time for the provider to respond to your ticket requests.