Live Chat Support
What is Live Chat? What exactly does this service involve?
A live chat is a real-time method of communication between a hosting company's support crew and its clients. It's a very efficient method to receive some information about the hosting services or have some issue resolved since you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes when you exchange info like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't need to stay on the chat all the time - you're able to do something different while the representative examines the issue in question. What's more, you're able to connect with a live chat room from any computer that is connected to the web, avoiding the telephone rates that you'll need to pay if you are calling to a different country.
Live Chat Support in Cloud Web Hosting
We supply a live chat support service for all Linux cloud web hosting
that we offer and we're able to support you with almost everything in real time. If you don't have an account with our company yet, we can provide you with more info about the packages so as to help you to pick the most suitable package. In case you are an active client, we're able to help you with any general or billing matter along with with plenty of common technical issues, for instance an e-mail address setup in a desktop email client. When you are unable to call us for whatever reason or you're in some country where we do not have a local telephone number, our live chat is the best choice to get in touch with us. Needless to say, some issues require extra time to analyze and test, so you will have to open a ticket to our technicians, still, we can save you time and help you with lots of problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all of our prospective and current customers. If you're thinking about a new hosting account, you'll be able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting
in order to pick the best plan for your web sites. In case you already own an account with us, we'll support you in a very timely manner with general, billing and first-level technicalmatters. Though in some instances you will need to open a ticket since there are things that can't be resolved on the live chat, we will assist you with lots of common jobs, such as installing an e-mail account in an e-mail client or forwarding one domain to another. Thus, you'll get quick assistance and you will save a long time.