If you ever have any inquiries with regards to your hosting package or you experience a problem with your sites, you will have to get in touch with the respective web hosting company’s help desk support team. It may not matter how quickly they will reply when you have a question of a general nature, but an issue such as an ill-implemented script update, for instance, may lead to your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be down. In case you offer services or goods online, any downtime will harmfully influence your website and you can lose existing or prospective clients. Lots of hosting providers, predominantly resellers, respond to emails and tickets within 24 hours, but in the Internet era this is way too long, as visitors will rarely return to a site that isn’t working correctly for lengthy time periods.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us during weekends and national holidays. Irrespective of the essence of your question or problem, we will lend a hand instantaneously and will supply you with the necessary information to fix any problem with your websites. The real reaction time normally does not exceed 15-20 minutes, which means that you can just forget about waiting for hours and hours to get a problem resolved or even worse than that – waiting around one whole day only to get a reply that more information is required while nothing’s sorted out. We will offer you assistance at once simply because we are aware of how precious time can be in the dynamic digital space. The sixty-minute response guarantee applies to any technical or billing query that you may have associated with our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your disposal at all times and they’ll answer any support ticket that you open through our web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed no matter if you have a generic inquiry about your semi-dedicated server or you come across a problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24 hours a day to tackle any technical, general or billing issue. In case you get in touch with us about anything that’s within our power, we’ll resolve it before we respond to you, which means that you will not have to wait for hours or days while the problem persists. If there is something that you need to do on your end, we’ll give you the required details – what possible solutions to try, what steps to take, etc.