What does ?phone support? mean in the world of web hosting?
There're lots of cloud web hosting suppliers on the market, still the majority of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the telephone. The level of support that you can get through this method of communication may vary based on the supplier - several of them provide you with expert telephone support, many others offer basic and customer support only because some matters are more time-consuming and it's quicker to be resolved via a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to find that you could always reach your website hosting supplier as there're many small-scale issues which can be resolved easily and timely with a call, not mentioning that you will be able to get more details regarding the services before you become a customer.
Phone Support in Cloud Web Hosting
All our cloud web hosting
packages come with phone support 14 hrs a day even on public holidays, which means that if you do not have an account yet, you'll be able to give us a call and learn more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you can contact the phone number which is closer to you. In case you're an existing customer, we will help you in a timely manner with all of the general and billing matters and with multiple technical matters to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person so as to get things done right away. Certainly, some problems cannot be taken care of over the phone, so if this is the case you can use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server
plans that we provide. Whether you'd like to find out more about our packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters may require a ticket to give time to our tech support team to investigate, we'll assist you with lots of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have an international number where you're able to contact us.