Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your assistance requests will be replied to within maximum 60 min after the trouble ticket or e–mail is received. If your case calls for additional assistance from a server admin, we’ll direct the trouble ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, any of the server management services included there will be carried out whenever you desire.

  • Top quality support service

  • A Top–Quality Support Service

  • We’ll be at your disposal 24x7 to respond to any inquiries that you may have about our Web Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated server. If you also need assistance with server administration procedures, you can take a glimpse at our Admin Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server comes with our free Web Hosting Control Panel, which features a circumstantial knowledge base and a group of instructional video tutorials. Whenever you require help with the Web Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.